Every channel in one place. Assign chats, leave notes, set labels, and never lose context, even when handing off between Drafts replies, summarizes long threads, transcribes voice notes, and answers FAQs 24/7, handing off cleanly when humans should take over. Drag-and-drop builder for welcome bots, order tracking, FAQs, and multi-step journeys. No code, no engineers. Send approved templates to thousands of contacts with audience filters, scheduling, and per-recipient personalization. Connect Meta Lead Ads. Every lead drops into the inbox the second it’s submitted, assigned, tagged, ready to follow up. 10-section performance reports, CSAT, response time, retention cohorts, campaign ROI, agent leaderboards. Schedule weekly to email. Granular per-instance permissions. Manager, agent, viewer presets, or build your own. Multi-workspace support included. Shopify, WooCommerce, Slack, and a full REST API. If you can think it, you can connect it. Secure infrastructure, role-based access, audit logs, and workspace controls built for growing teams. See WhatsApp, Instagram, and Facebook in one view. Filter by channel, assignee, or label. Switch between chats with keyboard shortcuts. Reply in seconds, not hours. Drag and drop your way to 24/7 coverage. Greet new leads, route by department, look up orders from Shopify, and escalate to humans only when needed. Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow for Ronin, and it works perfectly If a customer doesn’t respond on the first call (no DTMF input), an automated WhatsApp message is sent. Texnity is an excellent Shopify app! It makes sending real-time order notifications simple and effective. Easy to set up, customizable, and helps improve customer engagement. Highly recommended for growing stores! Texnity has been a game changer for our store! We were struggling to keep customers updated about their orders, but with Texnity’s WhatsApp automation, everything is now seamless. Customers instantly get order confirmations, shipping updates, and delivery alerts — all in real-time. Since switching to Texnity, our post-purchase communication has become effortless. From order confirmation to delivery updates, everything happens automatically on WhatsApp, and customer satisfaction has noticeably improved. Texnity made order notifications simple and reliable for our store. Customers now receive timely updates on WhatsApp without us lifting a finger. It’s helped reduce confusion, follow-ups, and support tickets. We didn’t realize how important WhatsApp updates were until we started using Texnity. Now our customers stay informed at every step of the order journey, and our store feels far more professional and trustworthy. Texnity has helped streamline our operations. The platform is well-designed, and the customer support experience has been outstanding. This app is a great option for sending messages to customers without WhatsApp restrictions. While it’s a bit expensive, it’s worth it to avoid getting your number blocked by using non-Meta affiliated apps, which is crucial for maintaining a serious brand. I’d rather spend more to avoid a WhatsApp ban, where I connect with all my customers. We are using Texnity for our footwear brand Canvas, and we are very satisfied with the service. It has made our order confirmations instant and provides real-time updates to our customers, which has significantly improved our customer experience. It also helps build trust and enhances our brand image in the eyes of customers. Highly recommended for any business looking to streamline communication and improve efficiency.
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RONIN
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Black Camels
Black Beiger
Hock Shoes
Argan Deluxe
Manga Hub
Canvas Gallery
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